Ask.com is completely committed to ensuring a good experience for its users, both in terms of the answers provided and the sponsored listings featured on the site (which are provided by Google). As a global site with more than 100 million monthly users, it can be a challenge to ensure user satisfaction with every listing. For example, a quick search of a company's name will usually turn up helpful reviews and feedback from other consumers; a visit to the company page can also yield important information, like whether the business is BBB accredited.
In the meantime, Ask takes the protection of its users seriously with a two-pronged strategy: we constantly monitor listing quality and block problematic listings as we are made aware of them. We always encourage and welcome feedback from our users and strive to continue to improve their experience, every single day.
If you have a complaint about a sponsored listing that is affecting you or your business, please contact Google's AdWords department for assistance.